February 3, 2026
Building Practical AI Customer Support Systems
A working view of how small teams can design AI-assisted support systems that reduce response time without losing control of escalation, context, or quality.
Blog
Writing about support systems, automation, and lean infrastructure.
The notes here focus on practical implementation choices, operational tradeoffs, and small-team constraints.
January 16, 2026
What Makes AI Automation Actually Useful
Useful automation is not defined by how much language a model can generate, but by whether a workflow becomes clearer, faster, and easier to operate after the model is inserted.
December 22, 2025
Infrastructure Notes for Small AI Products
Small AI products usually do better with simple infrastructure, explicit observability, and a bias toward maintainable operations over impressive architecture.